Frequently Asked Questions & Answers
VITRA »FAQs
Is VITRA Apartments connected to the Fashion Mall?
VITRA Apartments offers seamless connectivity to the Fashion Mall, ensuring unparalleled convenience for our residents. Enjoy direct access to premier shopping, dining, and entertainment options right at your doorstep.
What are the parking arrangements at VITRA Apartments, and is it compulsory?
Parking is an essential convenience at VITRA Apartments, ensuring hassle-free living for all residents. It’s mandatory for all residents to have parking arrangements in place. We provide diverse parking solutions tailored to your preferences. Whether you prefer the convenience of garage parking at the adjacent Sheraton Hotel, desire an assigned space within the garage, seek a designated spot in the front or back of the building, or opt for the luxury of valet parking services, we’ve got you covered.
Can I enjoy room service in my apartment at VITRA Apartments?
Yes, indeed! Residents of VITRA Apartments can savor the convenience and luxury of ordering room service directly to their doorstep. Detailed information regarding this exclusive service is provided upon move-in, ensuring a seamless experience tailored to your preferences.
What are fitness pods at VITRA Apartments?
Fitness pods at VITRA Apartments are exclusive, private rooms accessible 24/7 for residents. These dedicated spaces offer the utmost privacy and convenience, allowing you to work out comfortably and on your own terms.
What lease terms are available at VITRA Apartments?
At VITRA Apartments, we offer flexible lease terms tailored to your needs, with options ranging up to 12-month leases. This ensures stability and peace of mind for our valued residents.
Do residents get discounts in the mall?
VITRA residents receive exclusive perks such as a 15% discount at Big Woods, located in the Fashion Mall food court. Additionally, we continuously collaborate with stores and restaurants to offer promotions and events for our residents.
Has VITRA always been apartments?
No, VITRA Apartments underwent a transformation from its previous existence as part of the Sheraton Hotel, transitioning into luxurious apartments 10+ years ago.
Do you provide any amenities specifically for pet owners?
Yes, we understand the importance of pets in our residents’ lives. Our community features a dog spa, providing a convenient and comfortable space for pet grooming and care.
How quickly can I expect my maintenance request to be resolved?
We aim to resolve standard, non-emergency work orders within 24 to 48 business hours. Emergency maintenance requests receive 24/7 attention.
Are there any community events or activities organized for residents?
Yes, fostering a sense of belonging and camaraderie is integral to our community ethos. That’s why we frequently curate an array of engaging community events and activities for our residents to enjoy. From social gatherings to wellness workshops, there is always something exciting happening to bring our residents together and create lasting memories.
Is smoking allowed in apartments or common areas?
No, maintaining a healthy and smoke-free environment is a top priority in our community. Therefore, smoking is strictly prohibited in both apartments and common areas. This policy ensures the well-being and comfort of all residents, promoting a clean and pleasant living environment for everyone to enjoy.
Are there any community guidelines regarding pets?
Yes, ensuring a pet-friendly and harmonious environment is essential to our community. Therefore, we have established guidelines to promote responsible pet ownership. All pets must be leashed when outside of the apartment, and pet owners are kindly reminded to clean up after their pets. By adhering to these guidelines, we create an enjoyable space for all residents and their furry companions.
What is the process for renewing a lease?
Ensuring a seamless transition and continuity of your living experience is our priority. Residents will receive lease renewal information well in advance of their lease expiration date, allowing ample time for consideration. Renewing your lease is made simple and convenient through our user-friendly online portal or by reaching out to our dedicated leasing office. We are here to assist you every step of the way, ensuring a hassle-free renewal process.
What happens if I need to transfer to a different apartment within the community?
Your satisfaction and comfort are our priorities, and we understand that needs may change over time. If you find yourself in need of transferring to a different apartment within our community, we are here to assist you every step of the way. Our team will work closely with you to facilitate a seamless transfer process, ensuring minimal disruption to your living situation. Please note that apartment transfers are subject to availability and any applicable fees. Contact our leasing office to discuss your options and begin the process of finding the perfect new home within our community.
Is there a designated area for bike maintenance or storage?
We offer a dedicated bike maintenance station and storage areas to ensure your cycling needs are met with ease. Explore our amenities and enjoy hassle-free biking experiences!
Is there elevator access? Can I use the elevators for moving?
Absolutely! VITRA features convenient elevator access, making moving a breeze. Our spacious elevators accommodate most furniture items.
Do you offer furnished apartments?
While our apartments come unfurnished, we can connect you with resources for furnishing your new home. Feel free to inquire with our leasing team for recommendations.
Is the pool at VITRA Apartments indoors?
Absolutely! Residents of VITRA Apartments have the privilege of accessing the heated indoor pool and spa facilities at the Sheraton Hotel. This offers year-round enjoyment, relaxation, and recreation opportunities right at your fingertips.
Is internet service provided at VITRA Apartments?
While internet service isn’t included in the flat utility rate at VITRA Apartments, we ensure uninterrupted connectivity by offering access to AT&T fiber wire throughout the building. Enjoy high-speed internet access for seamless browsing, streaming, and working from the comfort of your home.
Is the fitness center 24/7?
The fitness center at the Sheraton Hotel, accessible to VITRA residents, is open around the clock. This means you can enjoy your workout at any time, fitting your fitness routine perfectly into your schedule.
What utilities are covered in the flat rate at VITRA Apartments?
At VITRA Apartments, our flat utility rate includes a comprehensive package covering water, sewer, trash, technology, pest control, and electricity. This simplifies your monthly expenses, providing convenience and peace of mind.
Can the windows be opened at VITRA Apartments?
Although the windows at VITRA Apartments are fixed, we prioritize proper ventilation by strategically placing vents in hallways and apartments to ensure continuous circulation of fresh air.
Can I request housekeeping services at VITRA Apartments?
Absolutely! At VITRA Apartments, you have the convenience of scheduling weekly cleaning services to keep your living space pristine and tailored to your preferences.
Is there a communal fire pit area for residents to gather and socialize?
Yes, we have a designated fire pit area where residents can gather, relax, and enjoy cozy evenings under the stars.
Are there any community events or activities organized around the outdoor amenities?
Yes, we organize community events and activities around our outdoor amenities, providing opportunities for residents to socialize, relax, and have fun together.
Is renter's insurance required at VITRA Apartments?
Yes, ensuring the protection and security of our residents’ belongings is paramount. Therefore, all residents are required to have renter’s insurance in place. This safeguard provides peace of mind and financial protection against unforeseen circumstances, offering reassurance for you and your belongings.
Is there on-site management available?
Yes, ensuring prompt assistance and seamless resident experience is our priority. That’s why we have dedicated on-site management available during regular business hours. Our friendly and professional team is here to address any inquiries, provide support, and ensure that your living experience exceeds expectations.
Are there any additional fees for using the fitness center or other amenities?
No, we believe in providing comprehensive amenities without any additional charges. Access to the fitness center and other amenities is seamlessly included in your rent. Enjoy the convenience of staying active and indulging in our community’s offerings without worrying about extra fees.
Is there an online resident portal for submitting maintenance requests and accessing important documents?
Yes, we prioritize convenience and efficiency for our residents. Our comprehensive online resident portal offers a hassle-free solution for managing various aspects of residency. From submitting maintenance requests to accessing important documents, residents can conveniently manage their needs with ease. Experience seamless living with our user-friendly online portal at your fingertips.
What is the process for receiving packages and mail?
At our community, we have streamlined the package delivery process to ensure convenience for our residents. Packages from various carriers are delivered directly to our dedicated package room, where they are stored until pickup. Residents can retrieve their packages at their convenience. Additionally, regular mail is promptly delivered to individual mailboxes. While we take measures to safeguard your deliveries, it is important to note that we are not liable for any package theft.
Do you offer any discounts for residents who refer friends or family to the community?
At VITRA, we value our residents and appreciate it when they share their positive experience with friends and family. That is why we offer exciting referral incentives for residents who refer friends or family members that sign a lease with us. It is our way of saying thank you for spreading the word about our community and helping us grow our resident family. Contact our team today to learn more about our referral program and start earning rewards for your referrals. Experience the benefits of being part of The VITRA community and share the joy of living here with your loved ones.
Can I pay rent online monthly at VITRA?
At VITRA, convenience is key, which is why we provide an easy and efficient online rent payment system. Through our user-friendly ActiveBuilding application, you can conveniently manage your monthly rent payments from the comfort of your own home. Say goodbye to the hassle of writing checks or visiting the leasing office. With just a few clicks, you can submit your rent payment and even set up automatic payments for added convenience. Experience the convenience of online rent payment at VITRA. Contact us to learn more about our online payment options and streamline your rental experience today!
Can I reserve the amenity center for a private gathering?
Our amenity center is a cherished space available to all residents for communal enjoyment. To maintain fairness and equal access, private reservations are not accepted, allowing every resident the opportunity to utilize this inviting space on a first-come, first-served basis. Each leaseholder is welcome to invite up to two guests to share in the amenities, fostering a sense of community and camaraderie among neighbors.
